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Services | Jobs
Telecommunicator
EMERGENCY SERVICE DISPATCHER
CITY OF FORT COLLINS, CO
Police Services
Salary Range: $3,412 – $4,644/mo.
Lateral Range: $3,804 – $4,418/mo.
Requisition #10045
3 Full-time, CBU Positions*
*Collective Bargaining Unit position. See website for benefits. www.fcgov.com
Closing Date: October 3, 2010
THE POSITION
SUMMARY:
Operates communication equipment to receive incoming emergency and non-emergency calls for assistance and dispatches personnel and equipment to scene.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.
- Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
- Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
- Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
- Scans status charts and computer screens to determine units available and their locations.
- Operates multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
- Provides pre-arrival instructions to caller such as emergency medical information.
- Provides information to police officers such as criminal histories and warrant confirmation.
- Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
- Performs various clerical duties such as delivering mail and messages, updating files, and changing tapes.
- Provides information and referrals to citizens and other law enforcement and emergency agencies.
- Monitors periodically throughout the shift, or upon an officer’s request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.
- May train new emergency services dispatchers.
- Other assigned duties as necessary.
SUPERVISORY RESPONSIBILITIES:
This position is not responsible for the supervision of regular City employees.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee works in a normal office environment. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
THE SUCCESSFUL CANDIDATE
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to type a minimum of 40 wpm and use word processing computer programs.
- Ability to handle high stress and emergency situations.
- Ability to handle multiple tasks simultaneously.
- Ability to read maps and provide directions.
- Ability to add, subtract, multiply and divide numbers.
- Ability to define problems, collect data quickly and accurately, establish facts, and draw valid conclusions.
- Ability to transmit facts calmly and concisely over the radio and telephone.
- Must be physically able to operate a variety of automated office machines, which includes computers and copier.
- Ability to carry out instructions furnished in written, oral or diagrammatic form.
- Ability to differentiate between colors and shades of colors.
- Ability to talk and/or hear (talking- expressing or exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear).
- Ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
- Ability to work shifts and overtime shifts.
EDUCATION and EXPERIENCE:
High school diploma or general education degree (GED); three years of successful work experience in any field; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must successfully complete Emergency Medical Dispatch Certification, CPR Certification, and NCIC/CCIC Certification during training, and maintain these Certifications during employment as an Emergency Services Dispatcher.
SELECTION PROCESS:
Application and Personal History Statement review, Criticall test, up to two (2) oral interviews, integrity interview, background investigation, Computer Voice Stress Analysis, psychological, drug screen, hearing and vision test.
The City of Fort Collins Police Services is currently recruiting for 3 positions and may establish an eligibility list to be used for future hiring in 2011.
TO APPLY: On-line City Application and Personal History Statement must be completed at www.fcgov.com by Sunday, October 3, 2010. Refer to Requisition #10045.
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.
THE CITY OF FORT COLLINS IS AN EQUAL OPPORTUNITY EMPLOYER.
DRUG TEST REQUIRED.
11-08-10
PUBLIC SAFETY DISPATCH CADET (Two Year Project)
AUSTIN, TEXAS
Reference #: 1008-2080
For more details and to apply for this position, visit: http://jobs-lcra.icims.com/jobs/2080/job.
Apply by: September 30, 2010
Salary Info: MIN $16.46/Hr. to MAX $23.04/Hour.
General Overview:
At an entry level, participates in all assigned training to qualify the incumbent for advancement to the position of Public Safety Dispatcher. This position develops competence by performing structured work assignments and receives instruction, guidance and direction from supervisor, manager and/or more experienced colleagues.
- Develops knowledge of Texas Crime Information Center (TCIC) operations and policies. Obtains Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) Full Access Operator Certification.
- Successfully completes LCRA Telecommunications Field Training program. During field training, observes and assists Public Safety Dispatcher personnel as directed. May only perform duties that are permitted for level of certification and training.
- Develops knowledge of emergency communication procedures, CCTV, alarm monitoring system, access control system and alarm central station receiver.
- Develops knowledge of legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic.
- Develops skill in reading and interpreting information from security system reports.
- Develops knowledge of civil, criminal and municipal provisions related to the activities of the Public Safety department.
- Develops knowledge of law enforcement, fire and other operating procedures and functions of the Public Safety department as they relate to the dispatch function.
- Develops knowledge of geography of the service territory and the surrounding environment.
- Develops skill in records management software and computer-aided dispatch software.
- Obtains Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) certification.
- Obtains Texas Commission on Law Enforcement Standards and Education (TCLEOSE) Basic Telecommunications certification.
- Obtains Texas Private Security Board Level II Security Officer commission.
- Successfully completes FEMA I-100 Introduction to Incident Command System course and passes exam.
- Successfully completes FEMA I-700 National Incident Management System course and passes exam.
- Assists in basic radio and related equipment maintenance.
- May assist with setup of Mobile Command post.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Minimum Requirements:
One or more years experience within the last five years in the operation of security systems and in public safety dispatch/communications.
Driver's license
Specific Posting Information:
Prefer Texas Crime Information Center Full Access Certification
Rotating shift schedule to include days and nights
For more details and to apply for this position, visit: http://jobs-lcra.icims.com/jobs/2080/job
10-25-10
COMMUNICATIONS SPECIALIST I
SHAWNEE COUNTY SHERIFF’S OFFICE
TOPEKA, KANSAS
Great opportunity for a motivated, responsible individual seeking a career in public safety dispatching! This position receives requests for services of a public safety nature including fire, medical emergency and law enforcement and relays them to the appropriate agencies utilizing several emergency and non-emergency radio and telecommunication systems.
Salary: $13.36 per hour (After 9-months $13.70 per hr. (After 1-year $14.05 per hr.)
Excellent Benefits package: paid vacation, sick days, holidays, health and life insurance and retirement!
Review job listing, apply online, www.snco.us/jobs or contact Shawnee County Human Resources 785-233-8200 extension 4435.
10-15-10
COMMUNICATIONS CENTER SPECIALIST I/II/III
CITY OF THORNTON, CO
EMPLOYMENT OPPORTUNITY
JOB # 10099
SALARY:
$18.75 - $26.48 HOURLY
$39,000.00 - $55,078.40 ANNUALLY
PLUS EXCELLENT BENEFITS
APPLICATION DEADLINE:
Friday, August 20, 2010 at 5:00 PM
(Position Opened: Thursday, August 5, 2010)
STATUS:
REGULAR FULL-TIME
FLSA NON-EXEMPT/CAREER SERVICE INCLUDED
WORK HOURS:
ROTATING SHIFT WORK
PROBATION:
ONE YEAR (IF NOT CURRENTLY A CERTIFIED EMPLOYEE)
SUMMARY:
Under general supervision, provides 24-hour emergency/non-emergency dispatch services.
Positions in this class are flexibly staffed and are normally filled by advancement from level I or, when filled from the outside, require previous and directly related experience. Level and starting salary will depend upon the successful candidate’s education, knowledge, training, experience, and certifications.
Communications Center Specialist I:
Under immediate supervision, this is the entry-level class in the Communications Center Specialist series. Incumbents entering this class have limited related work experience. Work is observed and reviewed during performance and upon completion.
Communications Center Specialist II:
Under general supervision, this is the intermediate-level class in the Communications Center Specialist series, and is distinguished from level I by the ability to perform the majority of the duties assigned with only general supervision and occasional instruction or assistance.
Communications Center Specialist III:
Under direction, this is the journey-level class in the Communications Center Specialist series and is distinguished from level II by the ability to perform the full range of duties assigned with only occasional instruction or assistance as needed.
ESSENTIAL FUNCTIONS:
Answers, evaluates and prioritizes incoming emergency and non-emergency phone calls on multiple phone lines; processes and utilizes the radio system to ensure proper deployment of police, fire and EMS emergency units; responsible for the precise and accurate retrieval and dissemination of information. Evaluates all incoming criminal, medical and fire-related calls to ensure proper police, fire and medical response. Gathers all necessary information vital to officer response and safety. Responsible for retrieving, interpreting and relating information to and from the computerized dispatch system. Performs crisis intervention with distraught callers during high risk situations until appropriate emergency field units arrive on scene. Operates computer equipment and enters, retrieves, and updates information into the state and national crime computer system as required. Prioritizes citizen requests for emergency services, and dispatches personnel. Maintains contact, status, and location of police and fire field units. Initiates further emergency action as required. Maintains accurate Communications Center call status records. Refers non-emergency citizen calls to appropriate agency within the City. Maintains confidentiality of information consistent with applicable Federal, State and City rules and regulations. Works a varying schedule and/or shift. May be required to work overtime.
Communications Center Specialist III:
In addition to previous requirements: Responsible for maintaining city geography and jurisdiction knowledge, any new street, business and jurisdictional changes. Assists field units on locating addresses and streets, providing additional call service information and any other needed information as requested. Provides training to departmental and non-departmental individuals as requested. May train new personnel on job responsibilities of Communications Specialist I and II. May lead ongoing training classes for existing personnel. Responsible for managing manpower and resources for police, fire and EMS units. Performs other duties as assigned.
QUALIFICATIONS:
Education/Experience:
Communications Center Specialist I:
High school diploma or GED; one year of customer service experience. Equivalent combinations of education and experience may be considered.
Communications Center Specialist II:
High school diploma or GED; two years’ customer service experience plus one year of prior dispatch experience. Equivalent combinations of education and experience may be considered.
Communications Center Specialist III:
High school diploma or GED; two years’ customer service experience plus two years’ prior dispatch experience. Equivalent combinations of education and experience may be considered.
Licensing/Certification Requirements:
Must be able to obtain and maintain Colorado certification of CCIC/NCIC operation and Emergency Medical Dispatching certification (EMD) within six months of employment.
TESTING PROCEDURES:
Your application will be used as a screening tool. Completeness and accuracy are important!
Review and screening of applications/resumes;
Practical – Passing point of 85% for Non-Data-Entry; 4500 kph for Data-Entry & 35 wpm for Typing;
Oral Board Examination - Passing Point of 70%;
Background Investigation - acceptable/unacceptable;
Psychological Evaluation administered by a City-designated psychologist - acceptable/unacceptable;
Drug Test administered by a City-designated physician - acceptable/unacceptable.
APPLICATIONS MAY BE COMPLETED ONLINE AT: http://www.cityofthornton.net
Job #10099
COMMUNICATIONS CENTER SPECIALIST I/II/III
JS
AN EQUAL OPPORTUNITY EMPLOYER
10-10-10
PUBLIC SAFETY DISPATCH TELECOMMUNICATOR
The Town of Greenwich, CT, seeks candidates to perform responsible public safety telecommunications services involving the receipt & transmission of emergency & admin. radio & phone messages over combined police/fire/emergency medical communication system. Requirements: High School + 3 yrs full-time work experience, 1 year of which must have been in PST &/or a related field dealing with public via phone or in person communication in a customer service environment within the last 5 yrs. AAS or equivalent college credits may be used for up to 2 yrs required work exp. Position is 8 hr shift, “around the clock”, 7 days a week, 24 hr day. Visit www.greenwichct.org for additional information about the position & Town. Salary: $18.96-26.18 DOE Close Date for Accepting Applications 8/20/10 EOE M/F/D/V
10-10-10
PART TIME POLICE DISPATCHER
CITY OF SIERRA MADRE, CALIFORNIA
$16.87 - $20.51 per hour
Application Deadline: Tuesday, August 17, 2010, 4:30 p.m.
Position
Under direct supervision of a Police Sergeant or Watch Commander, receives and transmits routine and emergency telephone and voice radio messages, dispatches equipment and personnel; receives and transmits teletypes for related computer systems. Provides clerical/secretarial support for the Police Chief and the Police Department on a shift basis. This position may work nights, weekends, and holidays.
The City of Sierra Madre
The City of Sierra Madre is a unique foothill village located in Los Angeles County at the base of the San Gabriel Valley Mountains with a population of approximately 11,600. The City is a full service municipality operating under the Council/Manager form of government. The City has 65 full-time employees assigned to seven operating departments. The dedicated City staff provides excellent service to the community. The City was incorporated in 1907 as a General Law City. It has its own Water, Library, and Police Departments. The City is proud of its Volunteer Fire Fighters.
City of Sierra Madre Mission Statement
The City of Sierra Madre provides quality, cost-effective public services that preserve the small downtown character and enhance the health, safety and welfare of the community.
The Police Department
The City of Sierra Madre enjoys the reputation as one of the safest cities in Southern California. It is our intent to maintain that reputation. For over 100 years, the officers of Sierra Madre Police Department have been committed to ensuring public safety and working with the community to deliver superior services. Our goal is to become a model for small city policing.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Communicates with police units in the field by radio; answers telephones on the Emergency 911 line; places service calls and dispatches police, medical, fire and search and rescue accordingly;
- Maintains a daily log of police activity;
- Completes and maintains a variety of police records;
- Monitors radio and teletype system communications of local, state, and federal agencies;
- Processes inquiries from officers in the field through the Justice Data Interface Controller (JDIC) computer;
- Gives first aid in medical emergencies;
- Inputs data into the computer about stolen or damaged property, stolen vehicles, and registered guns;
- Assists public at the counter, giving and receiving information and directing to proper offices; makes copies of reports for citizens, insurance companies, attorneys, etc.; receives and processes overnight parking permits; types clearance letters for citizens;
- Logs and serves subpoenas for in-house officers;
- Assists the public at the reception desk;
- Receives complaints and reports, and provides the public with information and directions;
- May work nights, weekends, and holidays;
- Performs other related duties as required.
Qualifications
High school diploma or equivalent required. Must be currently employed or have been employed within the past 12 months with a current public safety agency (police or fire) with the responsibility for taking, dispatching, and handling 911 calls and two-way radio traffic.
Must have successfully completed the Peace Officer Standards and Training (P.O.S.T.) Public Safety Dispatchers Basic Course.
Must be able to work a minimum of one 12 hr shift per month may be days, nights, weekends, and holidays depending on the department’s needs.
Application Process
Application deadline: Tuesday, August 17, 2010 at 4:30 p.m. Candidates should send a completed application and current resume to Rosemary Garcia, Community & Personnel Services, 232 West Sierra Madre Boulevard, Sierra Madre CA 91024. Applications can also be faxed to (626) 836-6656 or visit www.cityofsierramadre.com.
Oral Interviews: Wednesday, September 1, 2010
Chief’s Oral Interviews: Friday, September 3, 2010
Applications must be completed and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application forms as supplemental information, but will not be accepted in lieu of an official application form. The most qualified candidates will be selected to participate in an interview process, followed by a practical test for the successful candidates. All candidates who meet the minimum qualifications will remain candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.
The successful candidate must pass: Pre-employment medical exam, including a drug/alcohol screening and background verification including credit screening.
Immigration and Reform Act of 1986
In compliance with the Immigration and Reform Act of 1986, all new employees must demonstrate eligibility to legally work in the United States by providing required documentation.
Equal Opportunity Employer
The City does not make employment decisions based on sex, race, color, religion, national origin, ancestry, age, marital status or physical handicap, except when such qualifications are appropriate occupational qualifications.
Employment Standards
Employment with the City of Sierra Madre is contingent upon meeting the medical standards of the position. A candidate must pass a pre-employment physical examination, including a drug/alcohol screening and a reference and background check. The City of Sierra Madre makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to City Administration – Personnel. The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained in this job announcement may be modified or revoked without notice.
Questions may be directed to Rosemary Garcia at (626) 355-5278 or at rgarcia@cityofsierramadre.com . Applicants may wish to visit the City’s official website – www.cityofsierramadre.com – for further information.
09-23-10
LAKE HAVASU CITY MUNICIPAL GOVERNMENT
PUBLIC SAFETY DISPATCHER/TRAINEE
SALARY RANGE $17.98 - $25.18/HOURLY, DOQ
(TRAINEE: $16.35/HOURLY)
Full-time position with benefits. Requires High School Diploma or GED; experience in receiving and dispatching emergency and non-emergency calls for assistance is preferred. Filing deadline: Thursday, August 5, 2010; 5:00 PM.
Testing will be conducted on Friday, August 13, 2010. Qualified applicants will receive separate testing notification.
For more information or to obtain an employment application, visit our web site at www.lhcaz.gov or contact Lake Havasu City Human Resources/Risk Management, 2330 McCulloch Blvd North, Lake Havasu City, AZ 86403, Phone: 928/453-4143; TDD: 928/855-3945.
EOE
09-09-10
Job Opportunities are from the pages of the Public Safety Communications/APCO BULLETIN, The Official Magazine of APCO International. For information on how to have a job opportunity or job wanted ad placed in the magazine Click Here to email or you can call: 386-322-2500, Extension 2418.
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