APCO Standards Main Page
APCO Standards Activities In Progress:
Please note to resubmit any comments emailed to standards@apcointl.org if you do not receive a response the comments were recorded.
Candidate APCO ANS 3.103.1-200x: Minimum Training Standards for Public Safety Telecommunicator
This APCO standard identifies the minimum training requirements for Public Safety Telecommunicators. This position is typically charged with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical and emergency management personnel. This document seeks to define training in certain knowledge, skills, and abilities to be provided to telecommunicators by the agency.
The Initial public review and comment period ended October 26, 2009. Comments have been reviewed and substantive changes have been incorporated resulting in an additional public review and comment period. The revisions include the addition of Section 10 - Emergency Medical Services (EMS) Dispatcher.
The second public review and comment period ended July 26, 2010. Comments have been reviewed and responded to by the Call Center Standards and Standards Development Committees resulting in a third public review and comment period proposing a few substantive changes.
The third public review and comment period is August 27 – September 26, 2010. The public review and comment period pertains to only those sections with proposed changes resulting from the previous review. Please review sections 7.4, 8.2.3, 9.2.3, and 10.2.3 for the proposed changes and submit any comments with suggested resolutions pertaining to those sections only by September 26, 2010.
- To download only the proposed changes to the Candidate ANS, click here.
- To download the updated Candidate ANS draft, click here.
- To submit comments regarding the candidate ANS, e-mail standards@apcointl.org by September 26, 2010. When submitting a comment, please include your contact information, the comment and suggested resolution, and reference the section number.
Other Calls to Action:
Please check this page regularly for updates.
Calls for Participation:
If you are interested in participating on the APCO Standards Development Committee or one of its Sub-committees (Operations, Technical, or Training) please email standards@apcointl.org for more information.
Please check this page regularly for updates.
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