Law Enforcement Guidecards
The APCO Law Enforcement Dispatch Guidecards serve as a tool that the front-line telecommunicator can use to perform the duties of Law Enforcement Communications. The Law Enforcement Dispatch Guidecards, based on APCO Institute’s Emergency Medical Dispatch (EMD) Program, provides agencies with guidecards for the triaging and dispatching of law enforcement related emergency calls, and customized to match the needs and resources of the individual agency. [MORE INFORMATION]

Fire Service Dispatch Guidecards
The Fire Service Dispatch Guidecards, based on APCO Institute’s Emergency Medical Dispatch (EMD) Program, provides agencies with guidecards for the triaging and dispatching of fire service related emergency calls, customized to match the needs and resources of the individual agency. [MORE INFORMATION]

VIDEO TRAINING
Offered in connection with Trinity Workplace Learning and FETN/LETN – APCO’s official training and communications broadcast networks www.trinityworkplacelearning.com.

AMBER Alert Video-Based Training Program
The AMBER Alert system is a nationwide program organized under state or regional plans to assist with the recovery of abducted or endangered children. The system was developed to get information quickly out to the public about these children and to aid law enforcement in their speedy recovery.
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Answering Suicidal Callers Video-Based Training Program
Many telecommunicators in the United States do not have training or experience handling suicidal callers. They may have developed their techniques while on the job through trial-and-error, but many do not have the benefit of formal training.
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TTY - Call Recognition and Processing Video-Based Training Program
The Americans with Disabilities Act and the US Department of Justice standards require telecommunicators, 9-1-1 operators, and calltakers to effectively recognize and process TTY calls for service. Text communications are inherently slower, TTY users are often unfamiliar with 9-1-1, telecommunicators and calltakers often are not effectively trained to handle TTY calls, and emergency situations tend to augment these problems.
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9-1-1 Public Education Kit/9-1-1 For Kids
Children are captivated by seven-time Emmy Award winner Tony Urbano producer and composer, record producer Gary Powell, who has produced original scores for The Little Mermaid, Aladdin and the Lion King book and tape series.
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SOFTWARE

APCO Institute EMD Refresher Program - 2006 Edition
All APCO Institute certified Emergency Medical Dispatchers and EMD Instructors must obtain a minimum of 12 hours Continuing Dispatch Education per year. The APCO Institute offers the APCO Institute EMD Refresher Program.
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Expectations: The Evaluation Software Management Suite
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Multi-purpose Emergency Dispatch System (MEDS™)
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CD ROM

How to Develop and Maintain a Public Safety Communications Standard Operating Procedures Manual
Now on CD
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APCO Institute's Training in a Box Continuing Education Series
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Products Order Form
[PDF Document]