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Public Safety Communications Staffing and Employee Retention
In 2009, the Next Generation of APCO Project RETAINS announced that research had proven turnover rates for Comm Centers in the US were at 19%. That was an increase of 3% since 2005 and still reflected a higher turnover rate than the teaching and nursing industries - both highly publicized staffing crises.
It is common knowledge that the public safety communications industry has suffered from an inability to effectively recruit and maintain employees. This in turn has required Comm Centers across the country to invest millions of dollars in a vicious cycle of continuous recruitment, training new hires and overtime that merely addresses the symptoms of this issue and not the core problem.
Topics include:
Designed to provide guidance and information to Comm Center employees at every level, this course provides over 300 tips, guidelines and effective practices on subjects ranging from creating effective shift schedules to candidate recruitment and from maintaining staff to employee recognition.
Perfect for a one day Pre-Conference or Post-Conference Course
Tuition:
$199 Live Course
$249 Institute Online
(includes $50 distance learning fee)
Member Discount $20
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Duration:
Classroom: 1 day
Online (web): 3 weeks
Course is taught in the classroom or via Institute Online. Certification fees are included in tuition. Web class registration does not include web access fees or other local internet/web-related costs. Students receive a comprehensive course manual. Successful students will earn APCO Institute International Certification.
For schedules and sites Click Here . All course dates, locations and prices are tentative and subject to change. |
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