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To request an Institue Course Catalog email your name and mailing information to:
institute@apco911.org

 

What's New

bullet Bradley County (TN) 911 Implements APCO EMD

Bradley County (TN) 911 recently implemented the APCO Institute Emergency Medical Dispatch (EMD) Program.  Bradley County 911 is a consolidated dispatch center serving Cleveland City, Bradley County and the City of Charleston with an annual call volume of 17,000.
bullet APCO RELEASES MISSING CHILD RESPONSE GUIDECARDS

October 23, 2008, Washington, DC - The Association of Public-Safety Communications Officials (APCO) International released today guidecards to aid calltakers in handling calls pertaining to missing and exploited children through its APCO Institute. The Missing Children Guidecards are based on the APCO International American National Standard, released last year, and serve as a reference specifically for emergency calltakers to present the missing and/or sexually exploited child response process in a logical progression from the initial call through the first response.

Read the full release.
 
bullet Fire Service Dispatch Guidecards based on APCO Institute’s Emergency Medical Dispatch (EMD) Program.
   
 

 

 


Welcome to APCO Institute

Training Courses
Find out what courses are right for your agency's needs. Each course is described in detail, and all prerequisites are listed.

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Training Course Schedule & Registration
An up-to-date schedule of all our live and online training opportunities, with easy online registration for your convenience.

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Institute Online
Award-winning distance education. Click here to view our demo to see how easy it is, even for those with little or no experience in web based training.

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LEADERSHIP CERTIFICATE PROGRAM
The APCO Institute Leadership Certificate Program is a comprehensive 12 month online program leading to the professional designation of Registered Public-Safety Leader (RPL).

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Leadership Certificate Program
   
APCO EMD Program
Everything you need to know about running a smooth Emergency Medical Dispatch program, including information on guide cards, training and software.

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Products & Publications
Management tools and programs to enhance Center operations. We offer tools for all aspects of center operations from employee selection to trainee evaluation software and EMD, fire and law enforcement guide cards and QA/QI systems. You'll also find a 9-1-1 public education kit to help you educate your community about 9-1-1.

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Forms and Information
All the forms an APCO Institute certified agency instructor needs to apply, upgrade and recertify Instructor course certificates. The APCO Institute Agency Instructor Certification Requirements guide available on this web page provides complete information on our certified agency instructor program. Also find forms for ordering products, EMD student recertification, co-hosting APCO Institute courses, scholarship applications and more.

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APCO Virtual College
APCO “Virtual College” is an Internet-based distance learning academic program designed for, and directed specifically toward individuals in the public safety communications and 9-1-1 profession.

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Web Seminars
Affordable, quality seminars offered over the web, right to you at your desk.

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