| 9-1-1 Issues | Project (40) RETAINS
APCO Project (40) RETAINS - Job/Position Classification
Responsive Efforts To Address
Integral Needs in Staffing
Job/Position Classification
Comprehensive and current job/position classifications and descriptions for 9-1-1/PSCC calltakers, dispatchers, and supervisors are essential. Classifications must:
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Be based on a detailed audit of all current skills, abilities, responsibilities, authority, training and certifications (Local, County, State and/or National) required for the position. -
Consider the importance of the position in relation to its impact on the safety of the community served, its citizens, businesses, and visitors. -
Consider the importance of the position in relation to its impact on the operation of the Law Enforcement, Fire-Rescue and Emergency Medical Service (EMS) agencies of the community. -
Consider the importance of the position in relation to its impact on the safety of the Law Enforcement, Fire-Rescue and EMS personnel of those agencies. -
Consider the importance of the criticality of decisions, judgments, speed and accuracy required of the position. -
Consider the degree of multi-tasking required of the position. -
Consider the complexity and multiplicity of technology systems utilized, i.e. multi-line 911 and non-emergency telephone system, Computer Aided Dispatch (CAD) system, multi-channel radio system, Geographical/Mapping Information system (GIS), multi-radio channel/multi telephone line voice logging recording system, Automatic Vehicle Location (AVL) system, Records Management system (RMS), etc. -
Consider the liability consequences (actual and perceived) relating to the public's expectation regarding standards of service and standards of care. -
Consider the importance of the position in relation to customer service provided and the image and reputation of the agency and the community it serves. - Consider working conditions inherent with the position, including physical environment, 24hour per day, 365 day per year staffing, workload, number of personnel in relation to workload, etc.
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