| 9-1-1 Issues | Project (40) RETAINS
APCO Project (40) RETAINS - Hiring Process
Responsive Efforts To Address
Integral Needs in Staffing
Hiring Process (Recruitment, Testing, and Selection)
The hiring process for 9-1-1/PSCC personnel should be deliberate and conducted in a timely, professional manner to be competitive with other public and private sector hiring processes. To accomplish this - Recruitment -
Recruitment of 9-1-1/PSCC must be positive, proactive, deliberate and accentuate the public safety, public service, and exciting, life-saving, unique and personally satisfying aspect of the job. -
The 911/PSCC should take an active, decision-making role in all recruitment, testing, interviewing, and selection processes. -
Utilize appealing, descriptive materials, i.e. announcement, applications, placards, photographs, brochures, videos, Public Service Announcements. -
9-1-1/PSCC personnel should be made know to other public safety agencies so that they are aware of the need and can "pass the word." -
9-1-1/PSCC personnel success stories of lives saved, unusual stories, etc. should be heralded in the media so that the public understands more fully the important role 9-1-1 calltakers and dispatchers play. -
Recruitment should be ongoing to create a ready pool of potential employees and not wait until there are vacancies to fill thus shortening the time between a vacancy being created and a vacancy being filled. Testing -
Test instruments should be constantly reviewed and evaluated to ensure that they reflect the job classification, position description, contemporary public safety communications practices and identify the ability of an applicant to satisfactorily perform in the position applied for. -
Applicants should be afforded the opportunity to view the 9-1-1/PSCC and interact with on-duty personnel to gain a perspective of what the job involves to help the applicant understand their own aptitude for the position and to allow them to fully appreciate the 9-1-1/PSCC work environment and requirements. Selection -
Only persons fully meeting all agency requirements should be selected for employment. It may be tempting, considering the vacancies 9-1-1/PSCCs are experiencing, to hire personnel that do not fully meet all agency requirements. To do so would be counterproductive, heighten liability and have a negative impact on current employees. Back to Best Practices Job/Position Classification Compensation (Basic and Supplemental) Staffing / Recognition Working Conditions / Retirement |
